We Are Hiring
5

I'm new to Charlotte and got my passenger mirror taken by a tree branch due to the city's neglect getting it cleared from sticking out in the street. I drove to several shops to get quotes and all places were chafing insane $$ for a simple fix. I came to B&R Auto and Victor was an absolute gem from the start. He helped save me a bunch of money on fixing my mirror with his recommendation and top tier service. Will absolutely use B&R for any work I need some moving forward!

5

5

I was coming from out of town traveling to Charlotte, NC when my tire went flat. Once I made it to my destination I quickly looked for a tire shop I could go to in the morning to either get my tire fixed or replaced. Upon my search I came upon B&R Auto Tire & Repair. They had an excellent rating, reviews and was right around the corner from where I was staying. I called them that morning and they immediately scheduled me for an appointment. The gentleman who assisted me was extremely helpful, kind and courteous. He fixed the tire that was flat (just needed a patch) and made sure my other tires were okay and filled them with air if needed. The service was efficient, effective and took no time. I was very pleased with the service provided as well as the gentleman who took care of my vehicle for me. I would recommend this tire shop to anyone in the Charlotte, NC area that is having any issues with their vehicle.

5

Great Service.

5

Excellent, professional service. Good communication. Honest, ethical employees. Fair pricing, thorough work, and trustworthy overall. Customer-service oriented and accomodating. Would utilize this business again and would highly recommend!

5

I would highly recommend this mechanic!! Victor, thank you! He was very respectful, insightful, and communicated with every update when it came to my car. I had a engine replaced, along with other work because of the year of my car. Victor and Angle were so helpful with helping me pick out my parts , they did not try to price gouge me. Talk about true integrity! If there’s work to be done on your car, they are the mechanic to go to. Thank you so much for saving my baby!

2

I got a quote from them online. I told them I didn't want to schedule an appointment. This man calls me from there a little later, ask me again, did I want to schedule an appointment. I told him no. He proceeds to tell me I had confirmed, when I told him NO I didn't. He promptly hung up the phone. No Bye, Sorry or anything. How rude!

5

Finally got my car aligned. Much better ride. Thanks guys.

5

Very nice place. they repaired my flat tire super quickly with a very reasonable price. Victor is very kind and helpful, communicate with me my options etc, will go back in the future.

1

Completely unacceptable mark-up on prices, promises not kept, and a manager that knows nothing about the company he represents. Note to owner: your "manager" is young, immature, and unprofessional; he's going to cost you alot of business. We were in an urgent situation to have brakes and a wheel bearing replaced on my sons truck. After having the truck towed there and being told by Victor that he would work out a deal for the repairs since we were purchasing a set of four tires as well, they emailed us a quote that included a $1200 markup on the parts alone - excluding tires. He said they can't compete with online prices and have to mark things up as a business...at which point he stated that we could just have the truck picked up if we didn't like their prices. He also promised to have the job completed the same day if we dropped it off early. Three days later and he just got around to looking it over. After negotiating the price, he sent a revised quote over...and the parts prices actually went up! When we questioned Victor, he said the original quote he sent over was a mistake and those parts were no longer available, so we have to use the more expensive parts now. Are you kidding me?! Talk about insulting your customers intelligence! And the tires that were in the warehouse heading to the shop? Yup, no longer available...gonna need to pick out something more expensive! Ridiculous!!! Lastly, their website states "family owned business" - when that was brought up, Victor stated that he didnt know anything about that. Just an all around unethical and unprofessional way to do business.