2

I brought my car here to fix the check engine light and asked for a full general inspection to feel safe driving again. I ended up paying nearly $1,800. The catalytic converter was replaced, and eventually, after some time, the check engine light did go off — so in the end, the job may have been done right. But the process was frustrating. The staff gave no clear explanations, avoided responsibility when the light stayed on after the repair, and didn’t offer any type of follow-up or support. When I asked for a cost estimate for further work, I was told, “I don’t know.” The attitude was defensive — no effort to keep me as a customer, no empathy, and I left feeling like I had overpaid without being treated with respect. I’m glad the issue resolved itself over time, but I wouldn’t come back here.

5

Great service. Jesus is detail-oriented and provides an easy and quick service. Easy to work with and great repairs on all they do.

5

They didn’t try to upsell me on anything and were honest with their diagnosis. Very timely service.

1

Very rude costumer service, not caring about customers needs and are just about themselves and profit. I would not use this service again and avoid at all costs!!

1

1

Was told they had tires to fit my car, i was available to pick them up asap but was asked to come at different time. Was told they would hold tires for that timeframe. The day before picking up i was informed they sold them because they made more money than what they were asking me.(Text said they weren't even sorry) Bad business practice, I wouldn't trust them to buy anything with those kind of morals. Money definitely means more than customers to this business. I would rate them a zero if i could.

1

Bad experience

5

I had a great experience with B&R to get four replacement tires for my Acura MDX. I had clear communication from Jesus and the tires were done the same day as my inquiry. I would recommend them for future automotive repair to my friends and family.

5

4

Great work low prices