Completely unacceptable mark-up on prices, promises not kept, and a manager that knows nothing about the company he represents. Note to owner: your "manager" is young, immature, and unprofessional; he's going to cost you alot of business. We were in an urgent situation to have brakes and a wheel bearing replaced on my sons truck. After having the truck towed there and being told by Victor that he would work out a deal for the repairs since we were purchasing a set of four tires as well, they emailed us a quote that included a $1200 markup on the parts alone - excluding tires. He said they can't compete with online prices and have to mark things up as a business...at which point he stated that we could just have the truck picked up if we didn't like their prices. He also promised to have the job completed the same day if we dropped it off early. Three days later and he just got around to looking it over. After negotiating the price, he sent a revised quote over...and the parts prices actually went up! When we questioned Victor, he said the original quote he sent over was a mistake and those parts were no longer available, so we have to use the more expensive parts now. Are you kidding me?! Talk about insulting your customers intelligence! And the tires that were in the warehouse heading to the shop? Yup, no longer available...gonna need to pick out something more expensive! Ridiculous!!! Lastly, their website states "family owned business" - when that was brought up, Victor stated that he didnt know anything about that. Just an all around unethical and unprofessional way to do business.