Our visit about 1.5 weeks ago was a great experience. My son purchased 2 new Nitto tires, got an alignment, and got his wheels balanced. The only issue at this time is one of the tires now has a bulge. The tire will have to be sent back to the manufacturer to determine if it is a defect or user error. Either way the process will take about a week. In the meantime, my son has to buy a new tire to continue driving. If it is deemed defective, the shop will refund him for the new tire. Waiting to hear back from the shop so my son can bring his car in. Stay tuned for updates regarding customer service and how the shop handles this issue!